Customer service enquiry

Lodge a customer service enquiry by selecting one of the headings below.

Note: Note: It may take up to two working days for us to respond to you where applicable, so for any urgent matters, you are advised to contact the Customer Service Centre on 03 9524 3333.

Hard rubbish is now collected on the same as your regular bin collection day. If you are booking a hard rubbish collection, you must lodge your request by 11.58pm the previous day.

If you are booking a bundled branch collection contact should only be from you to Council if items have not been collected after 4 working days from the day you book/place items out.

Both these services are pre-booked on call collections.

Customer service enquiry

Select a customer service enquiry from the list below.

	Request Types	Instructions
	General enquiry . . .	When making a request please ensure that you provide all relevant facts, and where possible include dates, times, locations and contact names. If your matter is of an urgent nature where there is a risk to the safety of people or property, contact us on 9524 3333.
	Waste and recycling enquiry . . .	Book hard rubbish, bulk cardboard or bundled branch collections (up to 3 of each type every financial year for residential properties) Report Dumped Rubbish Report a missed collection if your council bin was missed on the collection day (check you have the right week first and there is not a sticker notice on your bin) Report damage to your council bin that needs a repair or replacement (we do not replace bins in good working order)
	Traffic and Parking enquiry . . .	Report a vehicle that you believe is breaching the road rules relevant to parking.
	Animal enquiry . . .	Report your missing pet, request a cat cage or request a replacement registration tag for your cat or dog.
	Civic compliance enquiry . . .	Report a derelict vehicle, an overhanging tree onto the footpath or laneway, a complaint regarding a building site or an unsightly property.
	ePathway Park Services . . .
	Business Support . . .

Select a customer service enquiry from the list below.